RETURNS & EXCHANGES
Assistive Listening HQ offers a 30 day return policy, provided equipment is in unused, like-new condition.
If you have a question or there is a technical issue with the equipment we will be happy to assist you in getting it set up and functioning properly. For technical support, please contact us here. If the equipment is defective we will exchange it at no cost to you.
If you wish to return equipment, please follow the following steps:
Step 1: Contact us to request an RMA number and return shipping address. NOTE: No returns can be accepted without a manufacturer’s RMA number.
Step 2: Ship the package to the address we provide, making sure to mark the package clearly with your RMA number.
Step 3: Once the equipment arrives, it will be inspected for damage at the factory.
Step 4: We will issue your refund, less a 15% restocking fee and any charges for equipment damage, by check, credit card, or Paypal depending on your method of initial payment.
Legal Disclaimer
The information on this site is not, and is not intended to be legal advice. All content on this site is for general informational purposes. Content on this website may not constitute the most current information. This website contains links to third-party sites. Such links are only for the convenience of the reader and we do not endorse the contents of any third-party websites. Readers should consult their attorney to obtain advice with respect to any specific legal matter. No reader, user, or browser of this site should act or refrain from acting on the basis of information contained here without first seeking legal advice from qualified counsel in their relevant jurisdiction. Only your legal counsel can assure you that the information contained here – and your interpretation thereof – is applicable to your specific situation.
Hi – I’m Will and I started this company to help you find the best assistive listening equipment for you.